Privacy Policy

Last Updated: November 21, 2025

1. Introduction

Bowman Digital Solutions LLC ("Company," "we," "us," or "our") operates the AI voice receptionist service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information you provide directly to us, including:

• Business name, contact person, and business address
• Phone number and email address
• Business details and service preferences
• Call recordings and transcripts (for service delivery and quality purposes)
• Voice samples for voice cloning technology
• Payment and billing information

3. How We Use Your Information

We use collected information for:

• Providing and maintaining our AI voice receptionist service
• Processing payments and sending billing information
• Improving and optimizing our service
• Communicating with you about your account
• Complying with legal obligations
• Analyzing call patterns to improve AI performance

4. Call Recording and Data Retention

Your service includes call recording and analysis. Call data is retained according to your service agreement. You may request deletion of call records in accordance with our standard retention policy. We comply with all applicable telecommunications regulations regarding call recording.

5. Voice Cloning Technology

Our voice cloning service requires a voice sample from your business. This voice data is:

• Stored securely and encrypted
• Used solely to provide your AI receptionist service
• Not shared with third parties
• Deleted upon service termination (upon request)

6. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Services

Our service uses third-party providers for phone service (Twilio), voice processing (OpenAI, ElevenLabs), and payment processing (Stripe). These providers have their own privacy policies and may collect information necessary to provide their services.

8. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt-out of non-essential communications

9. Data Sharing

We do not sell your personal information. We may share information only:

• With service providers necessary to operate our business
• When required by law or legal process
• To protect our rights or prevent fraud

10. TCPA Compliance

Our service complies with the Telephone Consumer Protection Act (TCPA) and all applicable telecommunications regulations. Customers are responsible for ensuring their use of our service complies with all relevant laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or by posting the updated policy on our website.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Bowman Digital Solutions LLC
Email: joshua@bowmandigitalsolutions.com
New Orleans, LA